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Exchange, Returns & Refunds

We want you to love your Pomogrenade items, and we are sorry that you are not satisfied with your recent purchase.


What items are returnable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

What items are non-refundable?

  • Free gifts or promotional items
  • Accessories like bags, pouches & Knit items
  • Items used, washed or damaged in anyway

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How do I return?

  • Enter your order number and email address in the fields above and click 'Start a Return'
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days.
  • Transaction fee may apply.

Still having questions? Email us at hello@pomogrenade.com with your full name, order number and we will get back to you shortly.